Refund Policy for Courses
At Satu Creative, we are committed to providing impactful and high-quality learning experiences. We understand that plans can change, and we aim to offer a fair and transparent refund policy for our courses.
1. Eligibility for Refunds
Refunds may be provided under the following conditions:
- Cancellation by Participant (Before the Course Starts):
- A full refund will be provided if cancellation is requested at least 14 days prior to the course start date.
- A 50% refund will be provided for cancellations made 7–13 days prior to the course start date.
- No refunds will be issued for cancellations made less than 7 days before the course starts, but participants may opt to transfer their spot to another individual.
- Cancellation by Satu Creative:
- If Satu Creative cancels or postpones the course, participants will be entitled to a full refund or the option to transfer to a future session.
2. Non-Refundable Conditions
Refunds will not be provided under the following circumstances:
- Non-attendance or failure to show up for the course without prior communication.
- Cancellations made less than 7 days before the course start date.
- For promotional or discounted registrations unless explicitly stated otherwise.
3. Transfer of Registration
If you are unable to attend the course, you may transfer your registration to another individual, provided you notify us in writing at least 48 hours before the course begins.
4. Refund Process
To request a refund:
- Email us at hello@satucreative.com with your full name, course details, and reason for the refund.
- Our team will review your request within 5 business days.
- Approved refunds will be processed via the original payment method within 10–14 business days.
5. Changes to the Policy
We reserve the right to amend this refund policy at any time. Any updates will be communicated via email or on our website.
If you have any questions about this policy or need further assistance, please reach out to us at hello@satucreative.com .
Thank you for choosing Satu Creative to support your growth journey!
